The Federal Tax Ombudsman’s office achieved a significant milestone in 2024 by resolving 2,442 complaints, more than double the 1,066 complaints addressed in 2023. This remarkable progress reflects the office’s unwavering commitment to resolving taxpayer grievances promptly and efficiently.
Among the key highlights, the number of complaints resolved in Lahore surpassed those in Karachi, showcasing the office’s enhanced outreach and service delivery in the region.
Advisors to the Federal Tax Ombudsman, including Adila Rehman, Abdul Rehman Dogar, and Sumaira Nazir Siddiqui, commended the proactive measures taken to ensure relief for hundreds of taxpayers. They emphasized the importance of continued efforts to provide timely resolutions and foster trust between taxpayers and the authorities.
The substantial increase in resolved complaints underscores the office’s dedication to streamlining processes and ensuring justice for aggrieved individuals. This success sets a strong precedent for maintaining efficiency and transparency in the coming years
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