Government of Pakistan
Model Customs Collectorate of Appraisement
Custom House, Karachi
No. S1/Misc/01/2008-Estt (A) Dated: 19.04.2011
OFFICE ORDER NO. 69/2011 (A)
SUB: ESTABLISHMENT OF CUSTOMER FACILITATION CENTRE (CFC).
It has always been priority of the Customs administration to improve its working by way of striking a balance between facilitation and risk. In this regard as a further step towards facilitation of Trade/Industry and to ensure transparency it has been decided to establish a Customs Facilitation Centre (CFC) for receipt of Goods Declaration so as to minimize the interaction with the processing staff and to ensure timely processing of Goods Declaration (GDs) preferably the same day.
2. The following administrative measures are, therefore, prescribed for compliance of all concerned:
i). There will be receipt/delivery counters at CFC for the receipt/delivery of GDs pertaining to Groups-I, II,III, IV, V, VI and T.G.
ii) The GDs will be received/delivered on these counters from 10.00 a.m. to 5.00 p.m. daily and from 9.00 a.m. to 12.00 noon on Fridays.
i) The Clearing Agents, after filing the GD online, shall present the hard copy of same on the receipt counter immediately but not later than the next working day of the date of filing / allotment of machine number. Action under the relevant Law including Licensing Rules will be initiated on late presentation of GD for processing to Customs Authorities.
ii) Only such GDs bearing valid machine number will be received as are complete in all aspects and which are accompanied by the following documents namely:-
a). Bill of Lading,
b). Invoice,
c). Packing List,
d). L/C,
e). Documents/ certifications required under the Import Policy Order or any other law inforce prescribing procedural import regulations,
f). Other documents such as catalogue, literature, mill certificate exemption order/notification/ FTA certificate which may assist the AO concerned in expeditious processing of GDs.
v) On receipt of complete GDs together with requisite documents, the counter official will issue a token to the clearing agent / importer presenting the GDs;
vi) In case the token is lost, the clearing agent / importer will inform the counter official forthwith. The duplicate token will be issued on furnishing of original Bill of Lading;
vii) A sorting official will arrange the GDs Group-wise and ensure safe and secure delivery to the relevant Appraising Groups through the designated official posted with him for this purpose. It will also be ensured that receipted GDs from CFC to the Appraising Group will be delivered on half hourly basis under proper receipt maintained for this purpose;
viii) The concerned Appraising Group will depute an official for receipt and delivery of the GDs from the CFC Official. The receipt/ delivery officials of the Group will acknowledge receipt/delivery of the GDs in the Group. The CFC will keep records of such receipts;
ix) The receipt/delivery officials of the Appraising Groups will then distribute the GDs among the concerned Appraiser whose name is appearing on the GD;
x) The concerned Appraising Office (AO) will then process the GD and if all the legal requirements/ procedure are in order will finalize the assessment and forward the GD to Principal Appraiser. Afterwards, GD will be allowed out of customs charge if no objection is raised by the Principal Appraiser (PA) and the concerned official will feed the details in One-Customs.
xi) In case of GD requiring approval for the concerned AC/DC, the PA concerned will forward the GD/ Case file to the AC/DC who will, after satisfying himself with regard to legality of the case, accord approval and will send back the same to the Group for completion.
xii) The PA incharge of the Group will ensure dispatch of the out of charge GDs to CFC through the designated official in a safe and secure manner;
xiii) The importer /clearing agent will receive the GDs from the CFC counter against the token and keep record for such tokens for a period of 07 days.
xiv) In case of Appraising Officer raised any objection at pre-processing stage, the same shall be brought into the notice of the concerned PA immediately. If the objection is resolved at PA’s level and then further action as in (x) above, Otherwise, the concerned Group will communicate the objection to clearing agent/importer on prescribed proforma as per Annexure alongwith the GD through CFC. The clearing agent after addressing the objection will re-submit the GD at CFC and action as in (v) (vii) (viii) & (ix) above;
xv) The processing objections raised by concerned AO shall immediately be marked to PA. If the same are resolved at P.A.’s level then action as in (x) above. Otherwise, the same will be forwarded to AC/DC Group for decision thereon;
xvi) In case the objection could not be resolved by AC/DC Group, GD will then be forwarded to AC/DC Monitoring and Review Group (MRG) on same day;
xvii) MRG will resolve disputes in the manner prescribed. Thereafter, the GD will be forwarded to AC/DC Monitoring and Review Group (MRG) on same day;
3. These measures shall take effect from 23.04.2011.
4. This issues with the approval of the Collector (A).
Signed by
(Dr. Muhammad Nadeem Memon)
Deputy Collector (Establishment)
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CFC/GD File