Government of Pakistan
Model Customs Collectorate of Appraisement
Custom House, Karachi
No. S1/Misc/01/2008-Estt(A) Dated: 13.12.2011
OFFICE ORDER NO. 272/2011 (A)
Subject: Establishment of Customer Facilitation Centre (CFC).
It has always been priority of the Customs administration to improve its working by way of striking a balance between facilitation and risk. In this regard as a further step towards facilitation of trade/industry and to ensure transparency, it has been decided to establish a Customer Facilitation Centre (CFC) for receipt of Goods Declaration so as to minimize the interaction with the processing staff and to ensure timely processing of the Goods Declarations (GDs), preferably the same day.
2. The following administrative measures are, therefore, prescribed for compliance of all concerned:
i) There will be receipt /delivery counters at CFC for the receipt /delivery of GDs pertaining to Groups-I,II,III,IV,V,VI,VII and VIII.
ii) The GDs will be received /delivered on these counters from 10.00 a.m. to 4.00 p.m. from Monday – Friday, with one and half hour break for prayers from 12.30 p.m. to 2.00 p.m. on Fridays.
iii) The Clearing Agents, after filing the GD online, shall present the hard copy of the same on the Receipt Counter immediately but not later than the next working day of the date of filing/allotment of machine number. Action under the relevant law including Licensing Rules will be initiated on late presentation of GD for processing to Customs authorities.
iv) Only such GDs bearing valid machine number will be received as are complete in all aspects valid machine number will be received as are complete in all aspects and which are accompanied by the following document namely:-
a) Bill of Lading,
b) Invoice
c) Packing List,
d) L/C,
e) Documents/certificates required under the Import Policy Order or any other law in-force prescribing procedural import regulations,
f) Catalogue, literature, mill test certificate, exemption under/ notification/ FTA certificate which may assist the AO concerned in expeditious processing of GDs,
g) Any other document required under the law,
v). On receipt of complete GD together with the requisite documents, the counter official shall enter the particulars of the GDs in the system and issue system generated token to the clearing agent/ importer presenting the GD;
vi). Incase the token is lost, the clearing agent /importer will inform the counter official forthwith. The duplicate token will be issued on furnishing of original Bill of Lading;
vii). Each Assessing Group shall post one official at the separate Group-wise receipt counters at the CFC who will collect the Group’s GDs and ensure safe and secure delivery thereof to the respective Appraising Groups. It will also be ensured that receipted GDs from CFC to the Appraising Group will be delivered on half hourly basis under proper receipt maintained for this purpose;
viii). The concerned receipt/ delivery official of the Group at the CFC shall ensure acknowledgement of receipt / delivery of GDs in the Group. The CFC will keep records of such receipts;
ix). The in-house receipt/ delivery officials of the respective Appraising Groups will then distribute the GDs among the concerned Appraisers whose name is appearing on the GD;
x). The concerned Appraising Office (AO)will then process the GD and if all the legal requirements / procedure are in order finalize the assessment and forward the GD to Principal Appraiser. Afterwards, GD will be allowed out of Customs charge if no objection is raised by the Principal Appraiser (PA) and the concerned official will feed the details in One-Customs.
xi). In case of GDs requiring approval for the concerned AC/DC, the PA concerned will forward the GD / Case file to the AC /DC who will, after satisfying himself with regard to legality of the case, accord approval and will send back the same to the Group for completion.
xii) The PA Incharge of the Group will ensure dispatch of the out of charge GDs to CFC through the designated official in a safe and secure manner;
xiii) The importer / clearing agent will receive back the GDs from the CFC counter on production of tokens and keep record of such tokens for a period of 07 days. It shall be the responsibility of the clearing agents to collect their GDs from the delivery counter on the same day the GDs are submitted at the CFC and tokens issued there against. In cases where the clearing agent fail to collect their GDs from the delivery counter the same day, their fresh GDs shall not be entertained at the CFC counter the next working day unless the balance GDs of the previous day are collected and properly acknowledged;
xiv) In case the Appraising Officer raised any objection at pre-processing stage, the same shall be brought into the notice of the concerned PA immediately. If the objection is resolved at PA’s level then further action shall be taken as in para (x) above. Otherwise, the concerned Group will communicate the objection to clearing agent / importer on prescribed proforma as per Annexure alongwith the GD through CFC. The clearing agent after addressing the objection will re-submit the GD afresh at CFC and for action as in (v) (vii) (viii) & (ix) above;
xv) The objections raised during processing by concerned AO shall immediately be marked to PA. if the same are resolved at P.A’s level then action as in (x) above will be followed. Otherwise, the same will be forwarded to AC/DC Group followed. Otherwise, the same will be forwarded to AC/DC Group for decision thereon;
xvi) In case the objection could not be resolved by AC /DC Group, GD will then be forwarded to AC/DC Monitoring and Review Group (MRG) on same day;
xvii) MRG will resolve disputes in the manner prescribed vide Office Order No. 71/2011-Estt (A), dated 19.04.2011. Thereafter, the GD will be forwarded to concerned Group for completion or further action as suggested by MRG.
3. This Office Order supersedes the Colletorate’s Office Order No. 69/2011 (A), dated 19.04.2011 and shall take effect from 20.12.2011.
4. This issues with the approval of the Collector (A).
Signed by
(Dr. Muhammad Nadeem Memon)
Deputy Collector (Establishment)
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