FINDINGS/RECOMMENDATIONS

DR. ASIF MAHMOOD JAH, FEDERAL TAX OMBUDSMAN.----This complaint has been filed under Section 10(1) of the Federal Tax Ombudsman Ordinance, 2000 which was referred for comments to the Secretary, Revenue Division in terms of Section 10(4) of the FTO Ordinance, read with Section 9(1) of the Federal Ombudsman Institutional Reforms Act, 2013.2. Briefly, the complainant is a Govt. servant whose refund application for Tax Year 2018 was rejected on the basis that evidence of tax deduction was not attached with the application. The Chief Commissioner-IR, RTO, Islamabad vide her letter dated 20.07.2022 informed that complainant's application for refund has already been rejected on 19.07.2000. Since there is no refund application pending; they cannot proceed further in this case.FINDINGS:3. In the instant case order under section 170(4) is a classical example of departmental inattention and incompetence as;i. one page order dated 19th August, 2020 for TY 2018 categorically states at Para 3 of the ...